FAQs

How much is UK delivery?

Free. Nothing. Zip. Zilch. Nada. And we send all orders by Royal Mail's 1st Class Recorded Delivery Service. 

How much is international delivery?

Only £5.00. BUT WE HIGHLY RECOMMEND adding international signed for delivery, which for Royal Mail's small price, you can track your item, sign for your delivery and be guaranteed that your item will reach you pristine. We are unable to take liability for items lost in the international postal system. We retain proof of postage for all items shipped. For signed for delivery in Europe, the cost is an additional £6.50. For the rest of the world, it's an additional £9.50.

How do I know if it will fit me?

On our Sizing Page, we try to give as much help as possible so you can choose a size right for you. This page is accessible from every product page by clicking on the tape measure icon. It's also accessible in the footer of every page. These charts are guides only, please use your own discretion when choosing the best size for you. Of course, if you still have questions please do Get In Touch.

If the fit isn't right, can I return it?

Yes. All our orders are sent by recorded delivery, so you'll need to sign for it upon receipt. Return it in perfect condition within 14 days of signing (21 internationally). Then reply to the original 'Order Dispatched' email that you will have received the day your order was sent, letting us know why you are returning it. We'll send you another size if requested and available. Else we will be happy to refund you. Please be aware that it is the customer's responsibility to pay for return shipping and handling charges and that they are non-refundable.

What is your return/exchange policy?

Please return merchandise with original tags and packaging, in pristine, resellable condition. Shipping and handling charges are non-refundable. Please refer to “How do I return an item?” below for detailed instructions. As we hold small quantities of stock, we are not always able to exchange. We recommend that you return the original item for a refund and purchase the desired item through the website as a separate transaction. Because of the limited nature of many of our products, if you are interested in making an exchange, we recommend purchasing your preferred size/item before sending back what you wish to return. This is the best way to ensure that you get the size or item you desire. 

How can I check the status of my order?

We will always send email updates about the status of your order. All orders within the UK will be sent by Royal Mail's 1st class Recorded Delivery service. International customers have a range of options, but we HIGHLY recommend international signed for delivery, which - for Royal Mail's small price - you can track your item, sign for your delivery and be guaranteed that your item will reach you in pristine condition. We are unable to take liability for items lost in the international postal system. We retain proof of postage for all items shipped.

If you have any questions about the status of your order, feel free to email us. We will do our best to respond within 1 working day. If you do not get a response within 24hrs, we are more than likely experiencing an unusually high email volume. We promise to respond as soon as possible.

Note: Please allow up to 3 business days for orders to be dispatched. Orders received on weekend days and holidays will be processed and shipped no sooner than the following business day.

How do I return an item?

All returns must be authorised by Cock & Bull Tweed Collection. Please send your return request by replying to the Dispatch Email you will have received the day your order was shipped. Please include your order number and list of items you would like to return. Upon receipt of a confirmation email, pack the merchandise in the original package if possible and send to:

Cock & Bull Tweed Collection
6-10 Central Parade
137 Hoe Street
London E17 4RT
 

Please be mindful that Cock & Bull can not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. When your return is received, we will credit the card used to make the original purchase or refund PayPal as appropriate. We will process your return immediately but the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company. Most refunds post within 48hrs.

What is your shipping policy/method?

All domestic orders are shipped by 1st class Royal Mail recorded delivery. Cock & Bull Tweed Collection does not ship to multiple addresses per order. Please allow up to 3 business days for orders to ship. During promotions, sales or holidays ship time may be delayed up to 7 business days. Orders received on weekend days and holidays will be processed and shipped no sooner than the following business day.

Do you ship internationally?

Yes. International customers have a range of options, but we HIGHLY recommend international signed for delivery, which for Royal Mail's small price, you can track your item, sign for your delivery and be guaranteed that your item will reach you pristine. We are unable to take liability for items lost in the international postal system. We retain proof of postage for all items shipped.

Where is Cock & Bull Tweed Collection? From where do you ship?

At this time all orders are processed and shipped from our studio in East London

How can I change my order?

We will be happy to make changes to your order as long as it has not been shipped. Use the Get In Touch page to start the process.

What payment methods do you accept?

Visa, MasterCard, American Express and PayPal payments.

Questions, Comments, Concerns or Feedback?

Always feel free to Get In Touch if you have any questions, comments or concerns. We appreciate any feedback you may have. 

Free delivery on all UK orders
Free delivery on all UK orders
 
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